Follett Higher Education Group: A Comprehensive Guide to Their Services and Impact
Follett Higher Education Group is a leading provider of integrated solutions and services for colleges and universities across the United States and Canada. With a rich history spanning over 150 years, Follett has evolved from a traditional bookstore operator to a comprehensive partner supporting the academic, operational, and financial success of higher education institutions.
A Legacy of Innovation and Adaptation
Follett’s journey began in 1873 when William Follett opened a small bookstore in Chicago. The company’s early years were marked by a focus on providing textbooks and educational materials to students. However, as the higher education landscape transformed, Follett recognized the need to adapt and expand its offerings. This led to the development of a range of services, including:
- Campus Store Operations: Follett continues to be a dominant force in campus bookstores, offering a wide selection of textbooks, course materials, merchandise, and general merchandise. Their expertise in inventory management, point-of-sale systems, and customer service ensures a seamless experience for students and faculty.
- Digital Learning Solutions: Recognizing the growing importance of technology in education, Follett has invested heavily in digital learning solutions. They provide access to e-books, online course materials, digital platforms, and course management systems, empowering institutions to deliver engaging and effective learning experiences.
- Food Service and Hospitality: Follett’s food service operations cater to the diverse needs of students, faculty, and staff. Their commitment to providing nutritious and appealing meals, coupled with innovative dining concepts, enhances the overall campus experience.
- Technology Solutions: Follett’s technology solutions encompass a broad range of services, including network infrastructure, hardware, software, and support. Their expertise in technology integration helps institutions leverage technology to improve efficiency and optimize learning environments.
- Financial Services: Follett offers financial services to support the operational and financial stability of institutions. These services include textbook rental programs, course material management, and payment processing systems.
The Impact of Follett on Higher Education
Follett’s impact on higher education is multifaceted and significant. The company plays a vital role in:
- Enhancing Student Success: By providing access to affordable course materials, digital learning resources, and convenient campus services, Follett helps students achieve their academic goals. Their commitment to student-centric solutions fosters a positive and supportive learning environment.
- Improving Institutional Efficiency: Follett’s integrated solutions streamline campus operations, allowing institutions to focus on their core mission of teaching and research. Their expertise in logistics, technology, and financial management enables institutions to optimize resources and improve overall efficiency.
- Innovating the Educational Experience: Follett’s commitment to innovation is evident in their ongoing development of cutting-edge technologies and solutions. They are at the forefront of incorporating emerging trends in education, such as personalized learning, data analytics, and mobile learning.
- Supporting Faculty and Staff: Follett recognizes the vital role of faculty and staff in delivering a high-quality education. Their services provide faculty with access to the latest educational materials and resources, while supporting staff with efficient and effective tools to manage campus operations.
Follett’s Values and Commitment
Follett’s success is rooted in their commitment to core values, including:
- Customer Focus: Follett is dedicated to understanding the unique needs of each institution and providing customized solutions. Their commitment to exceptional customer service is reflected in their responsiveness, reliability, and ongoing support.
- Innovation and Technology: Follett embraces technology as a catalyst for growth and improvement. They continuously invest in research and development to deliver cutting-edge solutions that enhance the educational experience.
- Sustainability and Responsibility: Follett recognizes the importance of sustainability and responsible business practices. They strive to minimize their environmental impact and support initiatives that promote social and economic well-being.
Follett’s Future: Shaping the Future of Higher Education
As higher education continues to evolve, Follett is poised to play a pivotal role in shaping the future of the industry. The company’s commitment to innovation, coupled with its deep understanding of the changing needs of institutions and students, positions it as a strategic partner for success. Follett’s future is bright, as it continues to leverage technology, partnerships, and its unwavering focus on customer satisfaction to empower institutions and students alike.
